Web Help Desk Demo

Web help desk centralizes and automates ticketing management tasks so you can better support your customers.

Web help desk demo.

Web help desk is surprisingly affordable incredibly easy to use it help desk software with web based ticketing change management it asset management knowledge base and more. Web help desk is an improvement in every feature when compared to our previous system including alerts notifications enforcement of slas detailed emails to techs and we love the pop up notifications based on the report type selected by clients. Welcome to the web help desk online demo. Eliminate the disconnect between service desk email requests and your ticket tracking all service submissions and requests captured within the web help desk can be updated by e mail to add notes change status attach files and even reassign to another technician.

Run reports and more. However if your organization is seeking a more comprehensive solution solarwinds web help desk whd provides a full suite of services designed to elevate your help desk operations to the. Keep track of tasks including ticket assignment routing and escalation. Admin to login as a service requester.

Link incident tickets to a single problem for better organization associate problem tickets with it assets and track the history of asset service requests. It s so great our other non it support departments have begun using web help desk to keep them on track and on time. 1 510 405 9223 to login as a technician agent. Almost all the time requests would get lost in the clutter.

Web help desk supports imap pop and exchange protocols for inbound e mail retrieval. Search and browse the knowledgebase view status notifications. Learn more online demo. Please feel free to chat with one of our sales representatives if you have any questions.

A simple but powerful interface for your help desk staff to. Prior to using of solarwinds web help desk we would only use email to receive support requests. Web help desk is available for a free fully functional trial for 14 days. Find out more about whd product features install and user guides release notes and more in this knowledgebase.

How can i provide better customer support. Organize and prioritize tickets. 1 877 943 0008 usa canada toll. Upon downloading the evaluation software you will be provided with access to a host of information made available in the solarwinds success center which will help you get up and running with the product.

Inbound emails need no special attention. 1 510 279 2251 outside usa canada fax. Web help desk whd provides you with affordable help desk ticketing and asset management. A place for your customers to interact with your help desk.